Frequently Asked Questions
How do I place an order?
Choose a product, select your size, stock, quantity and turnaround, then add it to your cart. At checkout, upload your print-ready artwork and choose a shipping speed.
How is pricing calculated?
Prices are calculated live based on the product, quantity, number of printed sides, options like coating, and turnaround. The price you see is the price you pay — shipping is calculated at checkout.
How can I optimize my order and save money?
Larger quantities lower your per-piece cost significantly. Standard turnaround is the most economical. Printing one side (4/0) costs less than two (4/4). If you are flexible on stock, call us and we'll suggest the best value.
What file types do you accept?
PDF is preferred. We also accept high-resolution (300 dpi, CMYK) JPG, TIFF and EPS, and Illustrator files saved with PDF compatibility. PNG and PSD files can't be printed. Every file is checked automatically when you upload it. See our art guidelines.
What does turnaround time mean?
Turnaround is production time in business days after your artwork is approved, not including shipping time. Orders placed after the daily cutoff start the next business day.
Do you offer local pickup?
No. Every order ships directly to the address you enter at checkout, and you'll get tracking by email once it's on the way.
Can I cancel my order?
Orders can be cancelled only on the business day they were placed, and are subject to a minimum $35 charge plus 3% of the job cost. Once a job is in production it cannot be cancelled.
How does direct mail work?
We print your piece, address it from your list (or an EDDM route selection), and hand it to USPS. Mail typically arrives 2–5 business days after printing. Postage is billed separately. Learn more.
How do I check my order status?
Visit Order Status and enter your order number and email.